Shipping policy

Where we deliver
We deliver across all seven Emirates of the UAE: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

Order processing
Orders are processed on working days. Our team may call, WhatsApp or email you to confirm your order and delivery address before your parcel is dispatched. Orders that we cannot confirm may be held or cancelled.

Delivery time
Your delivery timeframe is confirmed when our team confirms your order. Delivery to remote areas may take longer. Timeframes are estimates and are not guaranteed, as delivery is handled by our courier partners.

Delivery charges
Any delivery charge that applies to your order is shown at checkout before you confirm it, so you always know the full amount before placing an order.

Cash on Delivery
Cash on Delivery is available across the UAE. Payment is due in full, in cash, to the courier at the time of delivery. Any Cash on Delivery fee is shown at checkout.

Receiving your order
Our courier will contact you on the phone number provided before delivery. Please make sure someone is available at the address to receive and pay for the parcel. If delivery fails because nobody is available or the details are incorrect, the courier will attempt delivery again, and repeated failed attempts may result in the order being cancelled.

Checking your parcel
Please inspect your order when it arrives. If an item is damaged, faulty or different from what you ordered, contact us immediately so we can make it right. See our Refund Policy for returns and replacements.

Delays
We are not liable for delays caused by the courier, weather, public holidays, customs or other circumstances outside our control. If your order is delayed, contact us and we will follow it up with the courier.

Contact
For any question about delivery, email adotgeneraltradingllc@gmail.com with your order number.